Best Clover Point of Sale Competitors and Alternatives (2023)
How does Clover's POS system stack up to the restaurant industry competition? Let’s explore Clover's competitors and alternatives.
Why Consumers Switch From Clover or Choose Clover Competitors
Moving away from a point-of-sale (POS) system that you’re already familiar with and comfortable using can be a big move — especially when sales tracking and payment acceptance are key to running a restaurant. But for both new and experienced restaurant owners, moving to a POS system that better suits your needs is a long-term investment in the future of your business.
Clover is a POS system for various types of businesses like eCommerce stores, physical store locations, and restaurants. With an all-in-one approach to point-of-sale, Clover creates software and hardware that enables businesses to accept major forms of payment like credit cards and PayPal, run reports as needed, and sync with third-party apps for further functionality. And while reviews mostly skew positive or neutral for Clover, users are unhappy with the lack o customer service and having to pay a monthly fee. Factors like these are contributing to restaurant owners switching to other POS system options like Toast.
As a current Clover user (or a restaurant owner on the hunt for your first POS system), you might be wondering what alternatives are out there that can provide you with a robust POS system that suits your needs and fills in the gaps where Clover may be lacking. Understanding what Clover competitors can offer will help you confidently determine who to choose and when to make the switch.
Most Common Reasons Why Users Switch From Clover
Across third party reviews sites, these reasons are cited as the most common issues by Clover users and should be understood for consumers considering Clover alternatives.
Monthly fees and charges can be costly
Many find that the monthly fees can be a hassle. Former Clover user Reginna says in her GetApp review, “Having to pay a monthly fee is what made me quit using it altogether. I’d rather just pay a fee per card than paying to use it per month.”
Another user on Capterra adds, “You do not get a choice in your credit card processor. For us, we happen to already use this processor and have a great deal set up with them, but others will likely end up paying more than expected when they get their credit card processing bill. There are several charges for having this type of system that they neglect to tell you about, so it ends up much more expensive than you expect.”
Limited transaction capabilities
Clover user Sarah mentions that the transaction capabilities aren’t the best for busy areas like bars in her review on G2, “Not user friendly for bars or making tabs. It is great for one time transactions, single use.”
Lack of certain functions like ordering and clocking out
Reviewers seem to be disgruntled by Clover’s ordering accessibility. One G2 review from a user in the food and beverages space mentions, “I dislike the fact that if you have an open order on the system, it does not allow you to clock out. If a customer says they want three items and you add three to the transaction, but they change their mind and only want one, you cannot delete an item without a manager code and you cannot clock out until this order is deleted.”
These reviews reflect how Clover lacks support and functionality in important areas that affect restaurant and bar efficacy. Fortunately, other POS systems excel in these areas. Clover’s top competitor, Toast, is a restaurant-first platform that is flexible to all your needs — including transparent pricing, robust reporting, and more.
Best Clover Alternatives According to Third Party Reviews
When searching for the best Clover alternatives, it’s important to use impartial, unbiased data. Reading through customer reviews can be a great help, but it’s difficult to accurately evaluate a product based on a few good or bad experiences.
To aggregate multiple third-party reviews, we’ll turn our search to G2, an industry-leading review site.
G2 collects real-time data from user reviews, online sources, and social networks to assess various products and vendors. As G2 collects data, its algorithm quickly works to calculate the customer satisfaction and market presence scores. The platform updates in real-time to consistently provide business owners with the most current and accurate information.
What’s great is that G2 presents this data accessibly on its G2 Scoring Grid. The G2 Scoring Grid shows how restaurant POS systems rank in relation to each other. To discover information on each product, users can click on any POS icon on the grid and read hundreds to thousands of real unbiased customer reviews.
How does the G2 scoring system work?
The G2 Restaurant POS Scoring Grid has two axes. The X-axis measures customer satisfaction and the Y-axis measures market performance.
These two axes create four quadrants in the grid, listed below.
- Top Right: Leaders, Strong satisfaction, strong market presence
- Top Left: Contenders, Weak satisfaction, strong market presence
- Bottom Right: High Performers, Strong satisfaction, weak market presence
- Bottom Left: Niche, Weak satisfaction, weak market presence
All data points on the G2 Scoring Grid are based on the following information:
- Review recency
- Amount of feedback provided in the review
- Attribution (did the reviewer keep their name and company public?)
- Whether the reviewer is a current user of the solution
- Community engagement with the review
Users can alter their grid view based on the following filters: market segments, star rating, pricing options, trending products, and company size. Each filter allows users to compare products used in markets similar to their own.
Which Clover competitor wins?
In G2’s Restaurant POS System category, Toast ranks #1 out of 19 total competitors.
As you can see on the grid above, Toast is the strongest performer in its category. The Toast G2 Reviews page shows that Toast has 198 reviews with an average 4.5/5 star rating.
When customers leave a review, they are asked to detail what they like and dislike about the product. Here is an example Toast review on G2:
About the #1 Rated Clover Competitor: Toast POS
According to G2’s research, Toast POS is the best Clover alternative. Toast is an all-in-one POS platform and software system built specifically for restaurants.
Because Toast is designed exclusively for restaurant use, it can solve issues unique to businesses in the food and beverage industry. Toast offers online ordering, loyalty programs, website management, email marketing, employee management, and other features that pair with its top-of-the-line hardware options. And, it’s all cloud-based, providing restaurateurs with analytics to help them grow.
Here’s a list of Toast’s Key Features
Restaurant-grade hardware that is IP54 spill-proof rated and super durable
Faster speed of service with quick order and payment processing
Hardware designed to blend in with restaurant decor
Cloud-based access that allows restaurant owners and managers to access data anywhere, anytime, and on any device
Software that is easy to set up and simple to learn
Open integrations with leading industry partners
Transparent pricing options and competitive rates on all transactions
No hidden fees or additional markups
A single point of contact for payment and point of sale
Additional Toast Features
Toast offers handheld technology designed for busy restaurant environments. Their portable devices allow servers to spend more time with guests, accelerate service, and speed through payment processing.
Order Ready Notifications – Servers immediately receive notifications when their table’s order is ready
Tableside Payments - Take tap, dip, or swipe EMV and card payments tableside
Guest Feedback - Collect and respond to guest feedback immediately
Analytics & Reporting
Toast allows restaurant owners and managers to take control of performance with detailed analytics. The cloud-based system provides access to essential reports and sales data from anywhere, on any device.
Make menu updates from any terminal or a connected smartphone. Servers can view item countdowns in real-time to avoid awkward conversations with customers.
Cloud-based menu – Access and modify your menu from any device
Manu countdown – Manage item availability
A single menu – Menu updates automatically reflect in-house and online
Comparing Clover and Toast
How does Clover compare to Toast, the #1 rated competitor on the G2 scoring grid based on restaurant POS features? Let’s dive into the details.
Both Clover and Toast offer online ordering and delivery, contactless payment, and third-party application syncing to expand your restaurant software options. And while Clover is a POS system that supports restaurants, its approach is standardized. Other businesses like retail stores and other professional services can implement Clover. On the other hand, Toast is a restaurant-specific POS, offering features such as tableside service, menu management, and restaurant team training.
When it comes to pricing, Clover can vary. Each POS device has a different price attached with transaction fees and monthly fees that depend on your individual needs. Prices listed on Clover’s site are also not guaranteed final prices, especially if you buy through a third-party seller.
Alternatively, Toast’s pricing comes in three different plans — starter, essentials, and custom. Flexible payment options are available. Upfront costs will vary depending on your particular hardware packages and installation needs.
Toast stands as a strong all-in-one partner for restaurants. Toast features 24/7/365 customer care, on-site onboarding and training for your team, and restaurant POS features that include cloud reporting, table service, employee scheduling, and more. Another Toast feature is its durable restaurant hardware and a reliable Ethernet connection, ensuring your business can carry on at all times.
Alternatives to Clover for Restaurant Point of Sale
Upserve designed its software for restaurant use. There are customization options for different restaurant types, including bars, breweries, coffee shops, delis, and quick-service restaurants.
Compatible with Android and iOS devices
24/7 customer support
Built specifically for restaurants
Online ordering and inventory management must be purchased as add-ons
Users must sign a contract
Installation and configuration fees start at $1,700
Lightspeed is a good option for restaurant owners who already have the hardware. Its software is compatible with iPads, iPhones, and other devices with iOS operating systems. Users can choose to use a third-party payment processor if they wish.
Free online training with a specialist
24/7 customer support
Compatible with iOS devices
Not compatible with Android devices
Annual contacts must be signed to receive lower prices
Many features are only available as add-ons.
TouchBistro is a local-cloud hybrid, which means it is installed in the restaurant and sends data to the cloud. This POS system is a good option for on-the-go or mobile restaurants, including food trucks, catering companies, and delis.
24/7 customer support
Software is designed specifically for restaurants
Allows real-time menu changes and updates
No offline ordering
No 100% cloud-based option
SpotOn is a full-service POS system with features that support various types of restaurants, bars, cafes, coffee shops, and more.
24/7 customer support
Advanced data reporting
Users report being charged unexpected fees
Prices are more expensive for users who don’t use SpotOn payment processing
Using SpotOn hardware is required
How to Switch from Clover
There are plenty of reasons why you might search for Clover competitors. No matter your reason for switching, you deserve to find a POS system that perfectly matches your restaurant’s needs and budget.
Looking for more support in your POS system search? Use our guide to navigating the top restaurant POS options and find the one that’s right for your business.
Take a look at how Toast and Clover compare as restaurant POS platforms, and which one is the best choice for your restaurant or bar to help you boost sales, improve team productivity and morale, and accelerate your business growth.
Related Restaurant Resources
DISCLAIMER: This information is provided for general informational purposes only, and publication does not constitute an endorsement. Toast does not warrant the accuracy or completeness of any information, text, graphics, links, or other items contained within this content. Toast does not guarantee you will achieve any specific results if you follow any advice herein. It may be advisable for you to consult with a professional such as a lawyer, accountant, or business advisor for advice specific to your situation.