Actionable guest feedback that actually drives revenue
Ovation uses a 2-question frictionless survey that measures customer experience for every order placed through Toast. It pushes happy customers to leave 5-star Google & Yelp reviews and unhappy customers to share privately what went wrong to easily resolve any concerns instantly. Ovation then provides restaurant operators with powerful tools to discover trends and insights.
Benefits of Toast + Ovation
Easily and Instantly Resolve Issues - Ovation’s customer chat platform enables your team to instantly engage with guests in the moment to resolve issues and win them back.
Make Decisions at Scale - Ovation takes all of your feedback from Toast online ordering and reviews and boil it down to the top three strengths and issues, giving you immediate direction.
Earn more 5-Star Reviews - Send happy guests to leave positive Google & Yelp reviews, and save unhappy guests before they give you a 1-star rating.
Drive Revenue Through Retention - Use Ovation's marketing platform to send promos and reminders to guests who enter the database through surveys.