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Fast casual restaurant concepts offer the convenience of fast food without the full service of fine dining. Industry analysis, trends and opportunities for fast casual restaurants.
Fast casual restaurant concepts offer the convenience of fast food without the full service of fine dining. Fast casual dining consists of a more inviting sit-down ambiance, and often, the ability to build your own meal. The menu consists of better quality ingredients that can be found at most fast food establishments.
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Average Ticket Size
U.S. Fast Casual Sales2
Fast Casual Chain Units2
Name hiring, training, and retaining staff a top challenge
Name Facebook as social media platform of choice
Raised menu prices to offset costs in 2018
These are fast casual restaurants with 1,000+ units. Read More
These are fast casual restaurants that are redefining the industry
Fast casual restaurants have limited table service, whereas casual dining restaurants employ servers and front of house staff.
Fast casual restaurants allow guests to build their own meal, whereas fast food restaurants have a shorter time to order and often include drive-throughs.
The guest experience at a fast casual restaurant is quicker, whereas in fine dining restaurants, guests sit and experience a meal from start to finish.
The customer experience in a fast casual restaurant is markedly different than in other concepts.
Here are the typical roles within a casual dining restaurant's front of house staff and back of house staff.
FRONT OF HOUSECashierGeneral ManagerShift SupervisorDeliver Driver
BACK OF HOUSEDishwasherLine Cook(s)
Fast casual menus are comprised of items that are quick for a service line to assemble, as well as easy for a guest to enjoy.
To the right are some examples of items from popular fast casual restaurants' menus.
View this post on InstagramA post shared by Five Guys (@fiveguys) on May 3, 2018 at 12:01pm PDT
A post shared by Five Guys (@fiveguys) on May 3, 2018 at 12:01pm PDT
View this post on InstagramA post shared by SHAKE SHACK (@shakeshack) on Apr 9, 2018 at 3:42pm PDT
A post shared by SHAKE SHACK (@shakeshack) on Apr 9, 2018 at 3:42pm PDT
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Changing the Way America Eats
A Fast Casual 2.0 Concept That is Shaking Up the Fast Food Industry
Aaron Pool, TEDxEvans Churchill
Sources: 1 https://pos.toasttab.com/restaurant-management/restaurant-success-industry-report2https://www.restaurant.org/Downloads/PDFs/Events-Groups/17_SHOW_PPT_5-4-compressed.pdf