Best Hotel Management Software
Find the right management software for your hotel, plus learn how to integrate your PMS and POS to improve operations.
Managing the daily operations of a hotel or property is often a complex and time-consuming process. However, hotel management software can help simplify that.
There are many different hotel management software products available on the market at varying price points with different features and tools, so it’s important to research the different options to find the right choice for your particular business.
With so many different hotel management software options on the market, it can be hard to decide which is best for you. In this article, we'll look at some of the best hotel management software available in 2023, and discuss the features and benefits that make them stand out in the crowded market. Choose which hotel management software is the best option for your business based on the pros and cons and see if it fits your budget.
Top hotel management software options
StayNTouch Cloud PMS
Front Desk by Hotel Link
Choosing the best hotel management software — what should you look for?
Hotel management software is extremely useful for property managers as it helps streamline operational efficiency, especially for front desk and reception employees. Hotel management software often allows for tracking room availability in real-time and processing payments for guests — two pivotal tasks for front desk staff. It’s crucial for a hotel to track and maintain room inventory on a daily basis to avoid revenue loss. By utilizing hotel management software, businesses can save time and money while working with information organized in one place.
Before you read through the best hotel management software options available to you, consider taking a moment to determine your problem areas with the way you currently manage your property. Which part of your daily operations is the most time-consuming or difficult for you or your employees? What issues or mistakes do you or your team often make that you would like to find a solution for?
Write those answers down or keep them front of mind as you read through the pros and cons of the best hotel management software below.
SkyTouch is a hotel management software built by hotel owners to solve all property management needs, such as managing rates and availability, distribution and booking, guest experience, and more.
Pros of SkyTouch Technology
User-friendly and easy to navigate
Limitless integration opportunities
24/7 tech support and an easy-to-use interface
Cons of SkyTouch Technology
- Some users report functionality issues with the login process, resulting in frequent password resets
- Limited customization for manager view
- Reporting can be difficult to use
Price of SkyTouch Technology
SkyTouch does not list pricing online. They offer custom pricing solutions for any hotel, including three main tiers: Basic, Independent, and Enterprise, all of which are available with a free consultation.
Guesty provides short-term property managers with end-to-end solutions for simplifying their property management operations.
Pros of Guesty
Allows you to manage listings from multiple online travel agencies
Offers many guest-centric tools, such as a unified inbox, automation tools, payment processing, and guest communication
Flat booking fees for channel bookings
Cons of Guesty
Users report a lack of customer support via phone
Some users note issues with basic tools such as payment processing
Limited features with accounting and reporting
Price of Guesty
Guesty provides custom pricing that fits the needs of each individual user.
Oracle Hospitality OPERA Property Management System
Oracle Hospitality OPERA Property Management System is a cloud-based, mobile platform for hotel management and the hospitality industry.
Pros of Oracle Hospitality OPERA Property Management System
Users find it easy to use and configure
Allows users to check and manage room availability in real-time
Provides tools for managing check-in, check-out, and payment processing
Options for handling special requests or leaving notes on file for repeat or special guests
Cons of Oracle Hospitality OPERA Property Management System
Some users may find the software complex and difficult to navigate depending on familiarity with PMS systems
Can be expensive for small hotels or businesses
Users report trouble reaching support for escalations
Price of Oracle Hospitality OPERA Property Management System
Oracle Hospitality does not disclose pricing information online, as they typically consult with clients to determine their needs and set a price point based on the hotel size. Based on information gathered from Capterra, there is a one-time starting price of $15,000 and previous users have stated paying between $20,000 and $250,000, so the price varies greatly depending on your business size and needs.
Mews Operations hotel management software helps hotels by providing smart, remarkable solutions to put you in control of your reservations and revenue management.
Pros of Mews Operations
Specialized group management features
Revenue management to optimize inventory and rates
Easy-to-learn and intuitive design
Housekeepers can use the system to manage their work with the housekeeping app
Cons of Mews Operations
Was originally launched to help small hotels and hostels but is now developing its business for chains and larger hotels, so there may be some growing pains
Some users report that it can take a long time for the system to be fully ready to perform
Support could be more responsive
Price of Mews Operations
Mews Operations determines cost based on rooms or beds, and users are able to pay monthly or annually. The Starter plan is $9.49 per room / per month when billed monthly while the Pro plan is $16.29 per room / per month when billed monthly. Mews Operations also offers Enterprise plans with custom pricing.
StayNTouch is a cloud-based hotel PMS that simplifies hotel operations from end-to-end to increase staff productivity, drive revenue, and reduce costs.
Pros of StayNTouch
Allows staff to break free from the front desk and serve guests wherever they are
Cloud-based PMS allows for managers to manage property from anywhere
Offers contactless check-in solutions
Remote installation and training
Cons of StayNTouch
Users report that guest statistic reports are not always accurate
May not be the best choice for more complicated, larger operations
Interface and features are somewhat limited compared to other hotel management software on the market
Price of StayNTouch
StayNTouch does not publish pricing on its website. However, they offer two main tiers: Stayntouch PMS and Stayntouch 2.0, as well as add-ons that can be added à la carte.
Front Desk by Hotel Link
Front Desk by Hotel Link is a hotel management software that helps small- to medium-sized businesses reduce manual work and simplify daily operations.
Pros of Front Desk by Hotel Link
Ability to access and manage properties on mobile devices
Provides a grid view to easily track and view hotel occupancy and available rooms
Cons of Front Desk by Hotel Link
Can be difficult to share data with team members
Slow to load and could improve operational speed
Has some occasional glitches that may cause delays
Price of Front Desk by Hotel Link
Front Desk does not list their pricing online.
Hotello is a cloud-based hotel management software that allows your hotel to create a technological hub for different properties and provide exceptional experiences to your guests.
Pros of Hotello
- A flexible tool that allows you to build your own strategy and personalize the experience
- Wide variety of features
- User-friendly interface and provides an easy reservation experience for guests
Cons of Hotello
- The initial configuration may require some technical knowledge
- May not be as sophisticated as others in the market
Price of Hotello
Hotello does not provide pricing information on its website.
Looking for a restaurant POS that will integrate with your hotel management software?
From tableside and poolside to room service and grab ‘n go, Toast’s POS works with your property management system to deliver seamless hospitality with the tap of a finger. Equip your hotel restaurant with a hospitality-first POS platform that keeps staff in sync and serves guests where they are.
Toast integrates seamlessly with your PMS to process room charges with ease. Simply look up a guest by name or room number on Toast POS, take an order quickly and accurately from anywhere in the hotel with Toast Go® — the POS that fits in the palm of your hand — and enjoy real-time posting to the PMS that keeps the restaurant and front desk in-sync.
Learn more about how Toast for hotel restaurants can help level up your hospitality operations by requesting a free demo.
You can also use Toast POS for your hotel gift shop! Check out Toast Restaurant Retail to update inventory, pricing, or other key information for one or all items in one easy and intuitive item management screen.
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DISCLAIMER: This information is provided for general informational purposes only, and publication does not constitute an endorsement. Toast does not warrant the accuracy or completeness of any information, text, graphics, links, or other items contained within this content. Toast does not guarantee you will achieve any specific results if you follow any advice herein. It may be advisable for you to consult with a professional such as a lawyer, accountant, or business advisor for advice specific to your situation.