Merchant Service Agreements

Schedule C – Commercial Entities Agreement

This Commercial Entity Merchant Agreement (this “Agreement”) applies to all merchants that (a) use Toast Inc.’s (“Toast”) service (the “Service”) for the acceptance of credit or debit card payments; and (b) are considered “Commercial Entities” as defined by Visa, Inc. and MasterCard International, Inc. (collectively, the “Card Brands”). Contingent and effective upon being considered a Commercial Entity, the merchant (“Merchant”) is entering into this Agreement with JPMorgan Chase Bank, N.A. (the “Member”), and Paymentech, LLC (“Paymentech”), to govern the authorization, conveyance and settlement of Transactions utilizing the Service. By agreeing to the Toast Terms of Service to which this Agreement is an exhibit (by “click through” agreement or otherwise), Merchant is fulfilling the Card Brand Rules requiring a direct contractual relationship between the Member and Merchant, and Merchant is agreeing to comply with Card Brand Rules as they pertain to payments Merchant receives through Toast. Certain capitalized terms are defined in Section 12 below. Capitalized terms not otherwise defined herein have the respective meanings given them in the Toast Terms of Service. Paymentech shall be a third-party beneficiary of, and may enforce any provisions of, or cease providing credit card processing services under, the Toast Terms of Service between Merchant and Toast.

1. MERCHANT’S ACCEPTANCE OF PAYMENT CARDS.

1.1 Payment Card Acceptance Policies and Prohibitions.

Merchant shall be provided guidelines which prescribe:

(a) accept all categories of Visa and MasterCard Payment Cards,
(b) honor all foreign bank-issued Visa or MasterCard Payment Cards; and
(c) provide the Purchaser with a Transaction Receipt for each Transaction.  All Transaction Receipts must conform to applicable law and the Card Brand Rules.

Except to the extent permitted by law or the Card Brand Rules, Merchant must not:

(d) engage in any practice that unfavorably discriminates against or provides unequal treatment of any Card Brand relative to any other Card Brand;
(e) set a dollar amount above or below which Merchant refuses to honor otherwise valid Payment Cards;
(f) issue a refund in cash or a cash equivalent (e.g. checks) for any Transaction originally conducted using a Payment Card;
(g) request or use a Payment Card account number for any purpose other than to process a payment for goods or services sold; or
(h) add any tax or surcharge to a Transaction; if any tax or surcharge amount is permitted under the Card Brand Rules and applicable law, such amount shall be included in the Transaction amount and shall not be collected separately.

1.2 Card Brand Rules.

Merchant agrees to comply with:

(a) all applicable Card Brand Rules in effect from time to time; and
(b) such other procedures as Paymentech may from time to time prescribe for the creation or transmission of Transactions.

1.3 Requirements for Certain Transactions.

Merchant represents, warrants, and covenants that, to the best of its knowledge, each Transaction:

(a) represents payment for or refund of a bona fide sale or lease of the goods, services, or both, which Merchant has the legal right to sell and which is provided by Merchant in the ordinary course of its business;
(b) is not submitted on behalf of a third party;
(c) represents a current obligation of the Purchaser solely for the amount of the Transaction;
(d) does not represent the collection of a dishonored check or the collection or refinancing of an existing debt;
(e) represents goods that have been provided or shipped, or services that have actually been rendered, to the Purchaser;
(f) is free from any material alteration not authorized by the Purchaser;
(g) or the amount thereof, is not subject to any dispute, setoff, or counterclaim;
(h) if such Transaction represents a credit to a Purchaser’s Payment Card, is a refund for a Transaction previously submitted; and
(i) complies with the terms of this Agreement, applicable laws and all applicable Card Brand Rules.

2. AUTHORIZATIONS. Merchant is required to obtain an authorization code through Paymentech for each Transaction. Paymentech reserves the right to refuse to process any Transactions presented by Merchant unless it includes a proper authorization.

3. REFUND AND ADJUSTMENT POLICIES AND PROCEDURES; PRIVACY POLICIES.

3.1 Merchant must:

(a) maintain a refund policy (e.g. “NO REFUNDS”, “REFUNDS WITH ORIGINAL RECEIPT WITHIN 30 DAYS OF ORIGINAL SALE”) in accordance with the Card Brand Rules; and
(b) disclose all refund policies to Paymentech and to Merchant’s Purchasers.

3.2 Policies for Ecommerce Merchants. Merchant must (subject to subsection (c) below):

(a) display the following on each electronic commerce website:

i. all refund policies;
ii. its Purchaser data privacy policy;
iii. offer its Purchasers a data protection method such as 3-D Secure or Secure Sockets Layer (SSL).
iv. the address of Merchant’s fixed place of business (regardless of website or server locations); and

(b) disclose all refund policies to Paymentech and to Merchant’s Purchasers.
(c) Subsections (a) and (b) of this Section shall apply in the event that Merchant is an Electronic Commerce Merchant (as defined in the Card Brand Rules and such Merchant engages in Electronic Commerce Transactions (as defined under the Card Brand Rules).

4. CHARGEBACKS.

4.1 Chargeback Reasons. Merchant is liable for all chargebacks.

4.2 Responding to Chargebacks. If Merchant has reason to dispute or respond to a chargeback, then Merchant must do so by the date provided on the applicable chargeback notice. If Merchant misses the chargeback due date, Paymentech has no obligation to investigate or attempt to obtain a reversal or other adjustment to any chargeback on Merchant’s behalf. Upon receiving a chargeback Merchant may resubmit the applicable Transaction for a second presentment if permitted by the Card Brand Rules.

4.3 Excessive Chargebacks. If Merchant is receiving an excessive amount of chargebacks, in addition to Paymentech’s other remedies under this Agreement, Paymentech may terminate this Agreement and cease providing processing services.

5. DISPLAY OF CARD BRAND MARKS. Merchant is authorized to use the Visa and MasterCard names, logos, or marks only at the point of sale, on Merchant's promotional materials, and on Merchant’s website to indicate that Visa and MasterCard cards are accepted payment methods for the purchase of goods or services from Merchant through its use of the Service.

6. TERM AND TERMINATION.

6.1 Term. This Agreement is effective upon the date Merchant becomes a Commercial Entity and continues so long as Merchant uses the Service or until sooner terminated by Merchant or Paymentech. This Agreement will terminate automatically upon any termination or expiration of Merchant's agreement with Toast. This Agreement may be terminated by Paymentech at any time (a) based on a breach of any of Merchant's obligations under this Agreement; (b) based on a breach of any of Merchant’s obligations under Merchant’s agreement with Toast; or (c) based on the termination of the payment processing relationship between Toast and Paymentech.

6.2 Post Termination. If this Agreement is terminated by Paymentech, Merchant acknowledges that Paymentech may be required to report Merchant’s business name, and information about its principals, to the Card Brands, and Merchant expressly agrees and consents to such reporting. The termination of this Agreement will not affect either party’s rights or obligations with respect to Transactions submitted prior to termination. Therefore, the provisions governing processing and settlement of Transactions, all related adjustments, fees, and other amounts due from Merchant, and the resolution of any related chargebacks, disputes, or other issues involving Transactions, will continue to apply for all Transactions made prior to termination.

7. INDEMNIFICATION. Paymentech agrees to indemnify and hold Merchant harmless from and against all losses, liabilities, damages and expenses arising from our or our employee's gross negligence or willful misconduct in connection with this Agreement. Merchant agrees to indemnify Paymentech, Member, the Card Brands, and their respective affiliates, officers, directors, employees, agents, and sponsoring banks from any losses, liabilities, and damages of any and every kind (including, without limitation, Paymentech’s costs, expenses, and reasonable attorneys’ fees) arising out of:

(a) any breach of any warranty, covenant or agreement or any misrepresentation by Merchant under this Agreement;
(b) Merchant's or its employees' negligence or willful misconduct;
(c) any assessment, fine, or penalty imposed on Paymentech or the Member, and any related loss, cost, or expense incurred by Paymentech or the Member; and
(d) any claim, complaint, or chargeback:

(i) made or claimed by a Purchaser with respect to any Transaction submitted by Merchant, Merchant’s provision of goods and services to Purchasers, or Merchant’s use of the Service;
(ii) caused by Merchant’s noncompliance with this Agreement, applicable law, or the Card Brand Rules (including, without limitation, any breach of a representation or warranty made by Merchant or Merchant’s failure to comply with PCI-DSS);
(iii) resulting from any voluntary or involuntary bankruptcy or insolvency proceeding by or against Merchant; or
(iv) related to Paymentech’s reporting of Merchant, or any person owning or controlling Merchant’s business, to the Card Brands for inclusion in one or more databases of terminated or high risk merchants maintained by the Card Brands.

8. PAYMENT CARD INDUSTRY COMPLIANCE.

Merchant must not:

(a) disclose Payment Card Information, except:

(i) to select employees, agents, and contractors on a “need to know” basis, solely for the purpose of assisting Merchant in completing a Transaction or otherwise complying with this Agreement; or
(ii) as specifically required by PCI-DSS, Card Brand Rules, or applicable law;

(b) use Payment Card Information, except:

(i) to complete a Transaction; or
(ii) as specifically permitted by this Agreement, PCI-DSS, Card Brand Rules, or applicable law; and

(c) sell, transfer, or disclose to third parties any materials that contain Transaction or Payment Card Information in the event of Merchant’s failure, including bankruptcy, insolvency, or other suspension of business operations.

Merchant must:

(d) comply with the PCI-DSS, Card Brand Rules, and all applicable laws relating to the security, storage, and disclosure of Transactions and Payment Card Information;
(e) notify Paymentech immediately if Merchant determines or suspects that Transactions or Payment Card Information has been compromised and assist Paymentech in providing notification to all interested parties as may be required by law or Card Brand Rules, or as Paymentech otherwise reasonably deems necessary;
(f) cooperate with any forensic examination or other audit required by the Card Brands,
(g) pay for all costs and expenses related to a forensic examination or other audit required by the Card Brands, Paymentech, or Member (including all of Paymentech’s reasonable attorneys’ fees and other costs related to the forensic exam or audit); and
(h) take all actions necessary to achieve and maintain compliance in accordance with the results of, and in the time frame set forth in, a forensic examination or audit report from Paymentech, the Card Brands, or Member.

Paymentech may:

(i) share Merchant’s financial information, information related to Merchant’s Transactions, and other information provided by Merchant with Paymentech’s affiliates;
(j) use or disclose information related to Merchant’s Transactions:

(i) as necessary to process Merchant’s Transactions or otherwise provide Services and maintain Merchant’s account pursuant to this Agreement;
(ii) to detect prevent, reduce, or otherwise address fraud, security, or technical issues;
(iii) to enhance or improve Paymentech’s products and Services generally; or
(iv) as required or permitted by the Card Brands or applicable law; and

(k) prepare, use, or share with third parties, aggregated, non-personally identifiable information derived from Transactions of all of Paymentech’s customers or specific segments of Paymentech’s customers.

9. DISCLAIMER; LIMITATION OF DAMAGES. Paymentech will, at its own expense, correct any Transaction if errors have been caused by Paymentech or by malfunctions of Paymentech’s processing systems.

PLEASE READ THIS PROVISION CAREFULLY

UNDER NO CIRCUMSTANCES WILL PAYMENTECH’S FINANCIAL RESPONSIBILITY FOR ITS FAILURE OF PERFORMANCE UNDER THIS AGREEMENT EXCEED THE TOTAL FEES PAID TO PAYMENTECH BY MERCHANT UNDER THIS AGREEMENT (NET OF CARD BRAND FEES, THIRD PARTY FEES, INTERCHANGE, ASSESSMENTS, PENALTIES, AND FINES) FOR THE SIX (6) MONTHS PRIOR TO THE TIME THE LIABILITY AROSE.

EXCEPT AS OTHERWISE PROVIDED FOR IN THIS AGREEMENT, AND EXCEPT WITH RESPECT TO MERCHANT’S FAILURE TO COMPLY WITH PCI-DSS OR OTHER SECURITY STANDARDS, IN NO EVENT WILL ANY PARTY, ITS RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, OR AFFILIATES, BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, REGARDLESS OF THE FORM OR ACTION AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR ANY LOSS, THEFT, DISAPPEARANCE, OR DAMAGE TO DATA TRANSMITTED ELECTRONICALLY IN CONNECTION WITH THIS AGREEMENT.

ANY FINES, FEES, PENALTIES OR ASSESSMENTS IMPOSED BY THE CARD BRANDS RELATED TO MERCHANT’S ACCEPTANCE OF PAYMENT CARDS SHALL NOT BE DEEMED TO BE CONSEQUENTIAL DAMAGES.

ALL PARTIES ACKNOWLEDGE THAT THIS IS AN AGREEMENT FOR COMMERCIAL SERVICES. THE UNIFORM COMMERCIAL CODE DOES NOT APPLY AND PAYMENTECH AND MEMBER HEREBY DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, MADE TO MERCHANT OR ANY OTHER PERSON, REGARDING QUALITY, SUITABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE (REGARDLESS OF ANY COURSE OF DEALING, CUSTOM, OR USAGE OF TRADE) OF ANY SERVICES PROVIDED UNDER THIS AGREEMENT OR ANY GOODS PROVIDED INCIDENTAL TO SUCH SERVICES.

10. MISCELLANEOUS.

10.1 Section Headings. The section headings of this Agreement are for convenience only and do not define, limit, or describe the scope or intent of this Agreement.

10.2 Assignment. Merchant may not transfer or assign this Agreement without the prior written consent of Paymentech. Any transfer or assignment of this Agreement by Merchant, by operation of law, merger, or otherwise, without Paymentech’s prior written consent is null and void, and Merchant is fully responsible with respect to all Transactions submitted by the purported assignee/transferee, and for any and all related liabilities, chargebacks, expenses, costs, fines, fees or penalties arising from such Transactions. Subject to Card Brand Rules, Paymentech may assign or transfer this Agreement and its rights and obligations hereunder and may delegate its duties hereunder, in whole or in part, to any third party, without notice to or consent of Merchant.

10.3 Parties; Independent Contractor. No agency, partnership, joint venture or employment relationship is created between Merchant and Member by this Agreement. In the performance of their respective obligations hereunder, the parties are, and will be, independent contractors. Neither party will bind, or attempt to bind, the other party to any contract or the performance of any obligation, and neither party will represent to any third party that it has any right to enter into any binding obligation on the other party’s behalf.

10.4 Severability. Should any provision of this Agreement be determined to be invalid or unenforceable under any law, rule, or regulation, including any Card Brand Rule, such determination will not affect the validity or enforceability of any other provision of this Agreement.

10.5 Waivers. No term or condition of this Agreement may be waived except pursuant to a written waiver executed party against whom such waiver is sought to be enforced.

10.6 Entire Agreement. This Agreement represents the entire understanding between Merchant and Paymentech with respect to the matters contained herein and supersedes any prior agreements between the parties. Merchants agrees that in entering into this Agreement it has not relied on any statement of Paymentech or its representatives.

10.7 Notices. Except as otherwise provided in this Agreement, all notices must be given in writing and either hand delivered, faxed, mailed first class, postage prepaid, sent via electronic mail transmission, or sent via overnight courier (and will be deemed to be given when so delivered or mailed) to Merchant’s legal address, to Paymentech at: Attn: Legal Department, 8181 Communications Pkwy, Plano, Texas 75024, or to such other address as either party may from time to time specify to the other party in writing.

10.8 Governing Law; Waiver of Right to Contest Jurisdiction; Waiver of Jury Trial; Arbitration. This Agreement will be governed by and construed in accordance with the laws of the State of Texas without reference to conflict of law provisions. Any action, proceeding, arbitration hearing or mediation relating to or arising from this Agreement must be brought, held, or otherwise occur in Dallas County, Dallas, Texas.

PLEASE READ THIS PROVISION CAREFULLY. IT PROVIDES THAT ANY CLAIM MAY BE RESOLVED BY BINDING ARBITRATION.

WITH BINDING ARBITRATION MERCHANT ACKNOWLEDGES AND AGREES THAT:

(a) MERCHANT IS GIVING UP ITS RIGHT TO HAVE A TRIAL BY JURY TO RESOLVE ANY CLAIM ALLEGED AGAINST PAYMENTECH, MEMBER, OR RELATED THIRD PARTIES;
(b) MERCHANT IS GIVING UP ITS RIGHT TO HAVE A COURT RESOLVE ANY CLAIM ALLEGED AGAINST PAYMENTECH, MEMBER OR RELATED THIRD PARTIES; AND
(c) MERCHANT IS GIVING UP ITS RIGHT TO SERVE AS A REPRESENTATIVE, AS A PRIVATE ATTORNEY GENERAL, OR IN ANY OTHER REPRESENTATIVE CAPACITY, AND TO PARTICIPATE AS A MEMBER OF A CLASS OF CLAIMANTS, IN ANY LAWSUIT OR ARBITRATION FILED AGAINST PAYMENTECH, MEMBER, AND RELATED THIRD PARTIES.
IN THE ABSENCE OF THIS ARBITRATION AGREEMENT, MERCHANT AND PAYMENTECH MAY OTHERWISE HAVE HAD A RIGHT OR OPPORTUNITY TO LITIGATE CLAIMS THROUGH A COURT BEFORE A JUDGE OR A JURY AND TO PARTICIPATE OR BE REPRESENTED IN LITIGATION FILED IN COURT BY OTHERS (INCLUDING CLASS ACTIONS). BUT, EXCEPT AS OTHERWISE PROVIDED ABOVE, THOSE RIGHTS, INCLUDING ANY RIGHT TO A JURY TRIAL, ARE WAIVED AND ALL CLAIMS MUST NOW BE RESOLVED THROUGH ARBITRATION.

Any claim, dispute, or controversy ("Claim") by either Merchant, Paymentech or Member against the other, or against the officers, directors, employees, agents, parents, subsidiaries, affiliates, beneficiaries, agents, successors, or assigns of the other, arising from or relating in any way to this Agreement or to the relationship formed between the parties as a result of this Agreement, including Claims regarding the applicability of this arbitration clause or the validity of the entireAgreement,shall be resolved exclusively and finally by binding arbitration administered by the American Arbitration Association (“AAA”). All Claims are subject to arbitration, no matter what theory they are based on. This includes Claims based on contract, tort (including intentional tort), fraud, agency, Merchant, Paymentech’s or Member’s negligence, statutory or regulatory provisions, or any other source of law. Claims and remedies sought as part of a class action, private attorney general, or other representative action are subject to arbitration on an individual (non-class, non- representative) basis only, and the arbitrator may award relief only on an individual (non-class, non-representative) basis. Merchant and Paymentech will agree on another arbitration forum if the AAA ceases operations. The arbitration will be conducted before a single arbitrator and will be limited solely to the Claim between Merchant and Paymentech and/or Member. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. The prohibition against class action contained in this Section shall be non-severable from the remainder of this Section. If either party prevails in the arbitration of any Claim against the other, the non-prevailing party will reimburse the prevailing party for any fees it paid to the AAA in connection with the arbitration, as well as for any reasonable attorneys' fees incurred by the prevailing party in connection with such arbitration.

Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered in a court of competent jurisdiction. Rules and forms of the AAA may be obtained and Claims may be filed at any AAA office, www.adr.org, or 335 Madison Avenue, New York, NY 10017, telephone 1-800-778-7879. Any arbitration hearing at which Merchant appears will take place at a location within Dallas County, Dallas, Texas. This arbitration agreement is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act, 9 U.S.C. §§ 1-16. This arbitration agreement applies to all Claims now in existence or that may arise in the future. Nothing in this Agreement shall be construed to prevent any party's use of (or advancement of any Claims, defenses, or offsets in) bankruptcy or repossession, replevin, judicial foreclosure, or any other prejudgment or provisional remedy relating to any collateral, security, or other property interests for contractual debts now or hereafter owned by either party to the other.

10.9 Force Majeure. Neither party will be liable for delays in processing or other nonperformance caused by such events as fires, telecommunications failures, utility failures, power failures, equipment failures, labor strife, riots, war, terrorist attack, nonperformance of Paymentech’s vendors or suppliers, acts of God, or other causes over which the respective party has no reasonable control, except that nothing in this Section 10.10 will affect or excuse Merchant’s liabilities and obligations for chargebacks, refunds, or unfulfilled goods and services.

10.10 Amendment. This Agreement may only be amended by Merchant upon mutual written agreement. Paymentach may amend this Agreement at any time via Toast posting a revised version on the Toast Website. The revised version will be effective at the time Toast posts it. You will be considered as having expressly consented to all changes to this Agreementif you continue to use the Service

11. SURVIVAL. The following Sections survive termination of this Agreement: 4, 6.3, 7, 8, 10, 11 and 12

12. TERMS USED IN THIS AGREEMENT.

“Card Brand” means is any payment method provider whose payment method is accepted by Paymentech for processing, including, but not limited to, Visa, U.S.A., Inc., MasterCard International, Inc., Discover Financial Services, LLC and other credit and debit card providers, debit network providers, electronic check and ACH payments, gift card and other stored value and loyalty program providers.

“Card Brand Rules” means the bylaws, rules, and regulations, as they exist from time to time, of the Card Brands, including, without limitation, any operating principles, as may be revised from time to time by the Card Brands in their sole discretion.

“Customers” means the person or entity to whom a Payment Card is issued or who is otherwise authorized to use a Payment Card.

"Payment Card" means an account, or evidence of an account, authorized and established between a Customer and a Card Brand, or representatives or members of a Card Brand that Toast or Merchant accepts from Customers as payment for a good or service. Payment Cards include, but are not limited to, credit and debit cards, electronic check and ACH payments, stored value cards, loyalty cards, electronic gift cards, authorized account or access numbers, paper certificates and credit accounts.

"Payment Card Information" means Information related to a Purchaser or the Purchaser’s Payment Card that is obtainedbyMerchantfrom thePurchaser'sPaymentCard,orfromthePurchaserinconnectionwithhisorher use of a Payment Card). Such information may include, but is not limited to:

• the Payment Card account number and expiration date;
• the Customer’s name or date of birth;
• PIN data, security code data (such as CVV2 and CVC2); and
• and any data read, scanned, imprinted, or otherwise obtained from the Payment Card, whether printed thereon, or magnetically, electronically, or otherwise stored thereon.

For the avoidance of doubt, the data elements that constitute Payment Card Information are treated according to their corresponding meanings as “cardholder data” and “sensitive authentication data” as such terms are used in the then current PCI DSS.

"Transaction" means is a transaction conducted between a Customer and Merchant utilizing a Payment Card in which consideration is exchanged between the Customer and Merchant, and which is submitted to Paymentech by Toast.

"Transaction Receipt" means a paper or electronic receipt evidencing a Transaction containing the information required by Card Brand Rules applicable to Transaction Receipts.

WORLDPAY MERCHANT SERVICES AGREEMENT FOR MERCHANTS

This MERCHANT SERVICES AGREEMENT FOR MERCHANTS (“Agreement”) is made among WORLDPAY, LLC, having its principal office at 8500 Governors Hill Drive, SymmesTownship, OH 45249-1384 and its designated Member Bank (collectively “Acquirer”) and Merchant in connection with the agreement between Merchant and Toast. Acquirer will provide Merchant with certain payment processing services (“Services”) in accordance with the terms of this Agreement. In consideration of Merchant’s receipt of credit or debit card funded payments, and participation in programs affiliated with MasterCard International Inc. ("MasterCard"), VISA U.S.A. Inc. ("VISA"), Discover (“Discover”), and certain similar entities (collectively, “Associations), Merchant is required to comply with the Operating Regulations (defined below) as they pertain to applicable credit and debit card payments. In addition, if Merchant meets certain requirements under the Operating Regulations or an Association or the Operating Regulations otherwise require, Merchant may be required to enter into a direct relationship with an entity that is a member of the Associations. By executing this Agreement, Merchant has fulfilled such requirement. However, Acquirer understands that Merchant may have contracted with Toast to obtain certain processing services and that Toast may have agreed to be responsible to Merchant for all or part of Merchant’s obligations contained herein. 

NOW, THEREFORE, in consideration of the foregoing recitals and of the mutual promises contained herein, the parties agree as follows: 

1. Certain Merchant Responsibilities. Merchant agrees to comply, and to cause third parties acting as Merchant’s agent (“Agents”) to comply, with the Association’s and other payment network’s by-laws, operating regulations and/or all other rules, policies and procedures, including but not limited to the Payment Card Industry Data Security Standard, the VISA Cardholder Information Security Program, the MasterCard Site Data Protection Program, and any other program or requirement that may be published and/or mandated by the Associations or payment networks (collectively "Operating Regulations"). Merchant may review the VISA, MasterCard, and Discover websites for a copy of the Visa, MasterCard and Discover regulations. The websites are: https://usa.visa.com/support/small-business/regulations-fees.html and http://www.mastercard.com/us/merchant/ and http://www.discovernetwork.com/merchants/. Merchant also agrees to comply with all applicable state, federal, and local laws, rules, and regulations (“Laws”). Without limiting the foregoing, Merchant agrees that it will fully comply with any and all anti-money laundering laws and regulations, including but not limited to the Bank Secrecy Act, the US Treasury’s Office of Foreign Assets Control (OFAC) and the Federal Trade Commission. For purposes of this section, Agents include, but are not limited to, Merchant’s software Toasts and/or equipment Toasts. If appropriately indicated in Merchant’s agreement with Toast, Merchant may be a limited-acceptance merchant, which means that Merchant has elected to accept only certain Visa and MasterCard card types (i.e., consumer credit, consumer debit, and commercial cards) and must display appropriate signage to indicate the same. Acquirer has no obligation other than those expressly provided under the Operating Regulations and applicable law as they may relate to limited acceptance. Merchant, and not Acquirer, will be solely responsible for the implementation of its decision for limited acceptance, including but not limited to policing the card type(s) accepted at the point of sale. Merchant shall only complete sales transactions produced as the direct result of bona fide sales made by Merchant to cardholders, and is expressly prohibited from presenting sales transactions which are produced as a result of sales made by any person or entity other than Page 11 of 14 11.2017 Merchant, or for any purposes related to any illegal or prohibited activity, including but not limited to money-laundering or financing of terrorist activities. Merchant may set a minimum transaction amount to accept a card that provides access to a credit account, under the following conditions: i) the minimum transaction amount does not differentiate between card issuers; ii) the minimum transaction amount does not differentiate between MasterCard, Visa, or any other acceptance brand; and iii) the minimum transaction amount does not exceed ten dollars (or any higher amount established by the Federal Reserve). Merchant may set a maximum transaction amount to accept a card that provides access to a credit account, under the following conditions: Merchant is a i) department, agency or instrumentality of the U.S. government; ii) corporation owned or controlled by the U.S. government; or iii) Merchant whose primary business is reflected by one of the following MCCs: 8220, 8244, 8249 –Schools, Trade or Vocational; and the maximum transaction amount does not differentiate between MasterCard, Visa, or any other acceptance brand. 

2. Merchant Prohibitions. Merchant must not i) require a cardholder to complete a postcard or similar device that includes the cardholder’s account number, card expiration date, signature, or any other card account data in plain view when mailed, ii) add any tax to transactions, unless applicable law expressly requires that a Merchant impose a tax (any tax amount, if allowed, must be included in the transaction amount and not collected separately), iii) request or use an account number for any purpose other than as payment for its goods or services, iv) disburse funds in the form of travelers checks if the sole purpose is to allow the cardholder to make a cash purchase of goods or services from Merchant, v) disburse funds in the form of cash unless Merchant is dispensing funds in the form of travelers checks, TravelMoney cards, or foreign currency (in such case, the transaction amount is limited to the value of the travelers checks, TravelMoneycards, or foreign currency, plus any commission or fee charged by the Merchant), or Merchant is participating in a cash back service, vi) submit any transaction receipt for a transaction that was previously charged back to the Acquirer and subsequently returned to Merchant, irrespective of cardholder approval, vii) accept a Visa consumer credit card or commercial Visa product issued by a U.S. issuer to collect or refinance an existing debt, viii) accept a card to collect or refinance an existing debt that has been deemed uncollectable, or ix) submit a transaction that represents collection of a dishonored check. Merchant further agrees that, under no circumstance, will Merchant store cardholder data in violation of the Laws or the Operating Regulations including but not limited to the storage of track-2 data. Neither Merchant nor its Agent shall retain or store magnetic-stripe data subsequent to the authorization of a sales transaction. 

3. Settlement. Upon receipt of Merchant’s sales data for card transactions, Acquirer will process Merchant’s sales data to facilitate the funds transfer between the various Associations and Merchant. After Acquirer receives credit for such sales data, subject to the terms set forth herein, Acquirer will fund Merchant, either directly to the Merchant-Owned Designated Account or through Toast to an account designated by Toast (“Toast Designated Account”), at Acquirer’s discretion, for such card transactions. Merchant agrees that the deposit of funds to the Toast Designated Account shall discharge Acquirer of its settlement obligation to Merchant, and that any dispute regarding the receipt or amount of settlement shall be between Toast and Merchant. Acquirer will debit the Toast Designated Account for funds owed to Acquirer as a result of the Services provided hereunder, provided that Acquirer may also debit Merchant’s designated demand deposit account (“MerchantOwned Designated Account”) upon receipt of such account information from Merchant or Toast, or if Acquirer deposits settlement funds into the Merchant-Owned Designated Account. Further, if a cardholder disputes a transaction, if a transaction is charged back for any reason, or if Acquirer reasonably believes a transaction is unauthorized or otherwise unacceptable, the amount of such transaction may be charged back and debited from Merchant or Toast. 

4. Term and Termination. This Agreement shall be binding upon Merchant upon Merchant’s execution of an Order. The term of this Agreement shall begin, and the terms of the Agreement shall be deemed accepted and binding upon Acquirer, on the date Acquirer accepts this Agreement by issuing a merchant identification number, and shall be coterminous with Toast’s agreement with Merchant. Notwithstanding the foregoing, Acquirer may immediately cease providing Services and/or terminate this Agreement without notice if (i) Merchant or Toast fails to pay any amount to Acquirer when due, (ii) in Acquirer's opinion, provision of a service to Merchant or Toast may be a violation of the Operating Regulations or any Laws, (iii) Acquirer believes that Merchant has violated or is likely to violate the Operating Regulations or the Laws, (iv) Acquire determines Merchant poses a financial or regulatory risk to Acquirer or an Association, (v) Acquirer’s agreement with Toast terminates, (vi) any Association deregisters Toast, (vii) Acquirer ceases to be a member of the Associations or fails to have the required licenses, or (viii) Acquirer is required to do so by any of the Associations.

5. Limits of Liability. Merchant agrees to provide Acquirer, via a communication with Toast, with written notice of any alleged breach by Acquirer of this Agreement, which notice will specifically detail such alleged breach, within thirty (30) days of the date on which the alleged breach first occurred. Failure to so provide notice shall be deemed an acceptance by Merchant and a waiver of any and all rights to dispute such breach. EXCEPT FOR THOSE EXPRESS WARRANTIES MADE IN THIS AGREEMENT, ACQUIRER DISCLAIMS ALL WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Merchant’s sole and exclusive remedy for any and all claims against Acquirer arising out of or in any way related to the transactions contemplated herein shall be termination of this Agreement. In the event that Merchant has any claim arising in connection with the Services, rights, and/or obligations defined in this Agreement, Merchant shall proceed against Toast and not against Acquirer, unless otherwise specifically set forth in the Operating Regulations. In no event shall Acquirer have any liability to Merchant with respect to this Agreement or the Services. Merchant acknowledges Acquirer is only providing this Agreement to assist in Toast’s processing relationship with Merchant, that Acquirer is not liable for any action or failure to act by Toast, and that Acquirer shall have no liability whatsoever in connection with any products or services provided to Merchant by Toast. If Toast is unable to provide its services to Merchant in connection with this Agreement and Acquirer elects to provide those services directly, Merchant acknowledges and agrees that the provisions of this Agreement will no longer apply and the terms of Acquirer’s then current Bank Card Merchant Agreement, which would be provided to Merchant, will govern Acquirer’s relationship with Merchant. If Toast subsequently provides its services to Merchant in connection with this Agreement, Acquirer will cease to provide such services after receipt of notice from Toast and this Agreement will govern Acquirer’s relationship with Merchant. 

6. Miscellaneous. This Agreement is entered into, governed by, and construed pursuant to the laws of the State of Ohio without regard to conflicts of law provisions. This Agreement may not be assigned by Merchant without the prior written consent of Acquirer. This Agreement shall be binding upon and inure to the benefit of the parties hereto and their respective successors, transferees and assignees. This Agreement is for the benefit of, and may be enforced only by, Acquirer and Merchant and is not for the benefit of, and may not be enforced by, any other party. Acquirer may amend this Agreement upon notice to Merchant in accordance with Acquirer’s standard operating procedure. If any provision of this Agreement is determined to be illegal or invalid, such illegality or invalidity of that provision will not affect any of the remaining provisions and this Agreement will be construed as if such provision is not contained in the Agreement “Member Bank” as used in this Agreement shall mean a member of VISA, MasterCard and/or Discover, as applicable, that provides sponsorship services in connection with this Agreement. As of the commencement of this Agreement, Member Bank shall be Fifth Third Bank, an Ohio Banking Corporation, located in Cincinnati, OH 45263. The Member Bank is a party to this Agreement. The Member Bank may be changed, and its rights and obligations assigned to another party by Acquirer at any time without notice to Merchant.